Question 1

Customer Satisfaction

Accepted Answer

In every way, I am committed to providing my clients with an unparalleled salon experience. If for any reason you are not completely satisfied with the service you receive, please reschedule within one week of your initial service date. If you or a stylist at another salon alters your hair after your appointment, I reserve the right to withdraw this offer.

Question 2

When to Arrive

Accepted Answer

For first-time appointments, please arrive 15 minutes prior to your appointment to complete your client card.

Question 3

New Client Consultation

Accepted Answer

I would love the opportunity to consult with you! I provide this service at no charge and by appointment only.

Question 4

No Shows and Cancellations

Accepted Answer

I understand … life happens! If you are unable to make your reserved appointment time, please call at least 24 hours in advance. Regrettably, I must charge for any missed appointments that are not cancelled within 24 hours of the scheduled appointment time.
 
This 24-hour notice enables me to schedule another client on my waiting list. I offer convenient confirmation calls at least one business day preceding your scheduled appointment.

Question 5

Late Arrivals

Accepted Answer

I appreciate my clients being on time for their appointments so I can complete everyone’s services with the care and attention to detail that they deserve. If you arrive late for an appointment, I will modify your service to fit your remaining time and honor other scheduled
appointments.
 
Please note: the price for the original service will be charged.

Question 6

Children

Accepted Answer

I love children and welcome them at my salon. Please be sure to provide supervision at all times. Thank you for your understanding.

Question 7

Cell Phones

Accepted Answer

To ensure all of my customers enjoy a relaxing atmosphere during their appointments, please be courteous with your cell phone by putting it on vibrate or silent while visiting the salon. Unless it is an emergency, please do not use your cell phone while I am working on your hair: we do not want anything to interfere with your new style!

Question 8

Tipping

Accepted Answer

Gratuities are always appreciated. As guidance, most clients provide gratuities as they would with a restaurant, including $2.00 to $5.00 for the shampoo assistant.

Question 9

Gift Certificates

Accepted Answer

Give the gift of beauty with a gift certificate to Jean Is Hair! Certificates are available in any dollar amount for any service.

Question 10

Forms of Accepted Payment

Accepted Answer

Cash • Check* • Visa • MasterCard • Discover
*A $30.00 fee is charged on all returned checks, payable by credit card or cash.

SALON ETIQUETTE