Customer Satisfaction

In every way, we are committed to providing our clients with an unparalleled salon experience. We make every effort to deliver services that meet or exceed your expectations. In the event that our services do not meet your expectations, the following policies and procedures apply. If for any reason you are not completely satisfied with the service you receive, please reschedule within one week of your initial service date. (If you or a stylist at another salon alters your hair after your appointment, we reserve the right to withdraw this offer).

When to Arrive

For first-time appointments, please arrive 15 minutes prior to your appointment to complete your client card.

New Client Consultation

I would love the opportunity to consult with you! I provide this service at no charge and by appointment only.

No Shows & Cancellations

We understand … life happens! If you’re unable to make your reserved appointment time, please call at least 24 hours in advance so we may fill your time slot. Regrettably, we must charge for any missed appointments that are not cancelled within 24 hours of the scheduled appointment time. This 24-hour notice enables us to schedule another client on our waiting list. We offer convenient confirmation calls at least one business day preceding your scheduled appointment. If we’re unable to reach you, please remember your responsibility to honor the appointment time that has been set aside especially for you.

Late Arrivals

We appreciate our customers being on time for their appointments so we can complete everyone’s services with the care and attention to detail you deserve. If you arrive late for an appointment, we’ll modify your service to fit your remaining time and honor other scheduled appointments. Please note: The price for the original service will be charged.


We love children and welcome them at our salon. Please be sure to provide supervision at all times. Thank you for your understanding.

Cell Phones

To ensure all of our customers enjoy a relaxing atmosphere during their appointments, please be courteous with your cell phone by putting it on vibrate or silent while visiting the salon. Unless it’s an emergency, please do not use your cell phone while I’m working on your hair – we don’t want anything to interfere with your new style!


Gratuities are always appreciated. As guidance, most clients provide gratuities as they would with a restaurant, including $2.00 to $5.00 for the shampoo assistant.

Gift Certificates

Give the gift of beauty with a gift certificate to Jean Is Hair! Certificates are available in any dollar amount, or for an individual service, or for a Color, Foil or customized package.

Forms of Accepted Payment

Cash • Check* • Visa • MasterCard • Discover *A $30.00 fee is charged on all returned checks, payable by credit card or cash.





268 Main Street Stoneham, MA 02180

© 2020 Jean Is Hair  All Rights Reserved


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